FREQUENTLY ASKED QUESTIONS
Absolutely we do, you will find that our barbers are able to manage all situations to ensure every child from newborn onwards is able to get a safe and enjoyable experience for the child and for the caregiver. The caregiver may be asked to sit in the chair with the child for the service to ensure the child remains stationary for periods of time as we operate with sharp tools and their safety is are absolute priority.
All our stores take bookings, so there is 0 wait time (most of the time). Sometimes we may be running a few minutes late, we are all human, but no you will not be sitting idle for very long. We know your time is important so we have opted to stick to bookings only so you don’t have to sit for hours waiting for a cut.
We prefer all our clients make bookings, however there is no harm in walking in and seeing what is available. Often there may be a 15min gap in between clients so the team will do everything they can to squeeze you in.
Yes, bookings are our preferred method of scheduling you a time to get a cut.
You can book via our website, directly through google, our instagram or the ‘My Barber’ App. If you are using the app, search for ‘The Fellow’ and all our stores will appear for you to select from. If all else fails, calling us is also welcome.
Choice is what we are about, when booking you will be prompted to select either ‘Any’ or the specific barber you want. If they don’t appear on the day you are looking it could be for they either have a day off or are fully booked.
Our standard cut rate is $38, however if you are getting a back and sides it is $28. All our services and pricing can be found on our website.
Yes, we pride ourselves on ensuring we provide an enjoyable and safe experience for any child with any need. One of Barbers, Grant Freedman recently completed a fundraiser for AutismSA raising just over $9k in 2021. This stemmed from being inspired by one of our young customers who has Autism and Grant wanted to do his bit to support the youngster that had been supporting him for years. See the full story here https://glamadelaide.com.au/henley-barber-to-complete-24-hour-cut-in-aid-of-autism-sa/
YES! It really shouldn’t be a question, we pride ourselves on having a welcoming environment for all and no one should feel left out, EVER!
A smile to start with, then one of our barbers will confirm your booking and if ready for you seat you straight away for your service. If you haven’t made a booking they will check the appointment book and fit you at the next available time.
Call us, don’t be shy, it’s better we know how far away you are so we can ensure there isn’t too much of a flow on effect for the rest of the day.
Of course, but in future please try and call ahead to alert us so we can open the time slot for another client.
Yes, for every 10 dollars you spend on services and products you receive 1 loyalty point. You accumulate points and use them against your future services.
We have tried and tested many products, DunGud is the only haircare range we can put our hand on our hearts and say is the best!
First our barbers will evaluate the products you are currently using, ie are you using the correct styling, finishing product? If you would like an immediate remedy before we explore other alternatives we have a Detox Shampoo in our DunGud range to help remove the build up of any oils or products in the hair.
